Last updated on: December, 2020

Introduction

Barred Owl Web provides web hosting, WordPress website development, Virtual Private Servers and more.

Our services are provided through this website, our technical support portal via email or via https://support.barredowlweb.com, our email platform at https://mail.barredowlweb.com, and web hosting control panel software that we make available to our customers, links to which are provided to our customers after they sign up for our services. For the purpose of this privacy policy, all of these resources are referred to as “sites”.

We respect the privacy of our customers and website users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. If you do not agree with the terms of this privacy policy, please do not access or use our services.

We reserve the right to make changes to this Privacy Policy at any time. When we make changes to this policy, we will update the “Last Updated” date at the top of this page. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on this website.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of our services after the date such revised Privacy Policy is posted.

What data we collect

Log Data – Everyone

We collect information that your browser sends whenever you visit our sites and we store it in log files (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of this website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we use a third party service, Google Analytics, that collects, monitors and analyzes the same information described above on this specific website. Neither we nor Google Analytics combine this information with your personally identifiable information.

Personal Data – Everyone

We may collect any personal information that you voluntarily provide through the contact forms on our sites, including our web hosting registration form, our through our support portal, and other forms. You do not have to provide any personal information to us in order to browse this specific website.

Personal Data – Web Hosting Customers

If you are a web hosting customer, or are considering becoming a web hosting customer, there are certain types of information we will need to collect from you, including, but not limited to, your name, email address, website address, and phone number.

How long we retain your data

Data Retention – Web Hosting Customers

If you are a web hosting customer, we will need to retain the Personal Data (defined above) for as long as we work together. This data will be stored in whole, or in part, in multiple systems that we control, including our financial accounting software, our support portal at https://support.barredowlweb.com, the control panel software that we may make available to you, among other locations.

What rights you have over your data

If you are not a web hosting customer, you can request that we erase any Personal Data we hold about you. This does not include Log Data, and this further does not include any data we are obliged to keep for administrative, legal, or security purposes.